FAQs
What credit cards do you accept?
Visa, MasterCard & American Express
Why do I need to have a credit card on file, is it secure?
When you go to place a bid, our system does a “test” transaction on your credit card for $1. This verifies that your credit card is valid. This one cent charge will then void off; you will not actually be charged the $1.
***Cards may also be used by the Auction to pay any relisting fees, storage fees or other insured fees gone unpaid.
Your card information is stored in a fashion that is in compliance with today's stringent credit industry standards and is secure.
What is a Buyer's Premium?
Many companies like auctions add a percentage to the final bid to offset costs which help bring in high quality merchandise with no or little reserves.
How do I know if I won my bid?
Depending on what you have set for your notifications within your account. Twin Auctions will send out confirmation emails or push notifications when you were the highest bidder. You can also see your wins in your account under your MESSAGE CENTER.
Why does the item I’m bidding on keep extending beyond the advertised end time?
If bids are placed within the last minute before the scheduled auction ending time, the clock will go back to one minute. They will keep extending back to one minute as long as bidding continues. Once there is a whole minute without any bidding, the auction will end.
How will I get paid if my items sell in the auction?
You will be paid by Email Transfer or cheque after the Auction gets paid by the buyer. Buyers are required to pay within 7 days so your Email Transfer/cheque will be within 3 business days of the Auction being paid.
Who can sell things on Twin Auctions?
Anyone & Everyone
Manufacturers
Distributors
Wholesalers
Are there restrictions on what I can sell?
Yes, we try to accept as much as we can but there are just a few restrictions. Please see the sellers guide under the sellers page for a list!
Can I personally inspect the auction items?
Definitely! Please contact us to come take a look. All items sold on this site are "As-Is, Where-Is". This means there are no guarantees, written or implied. We list our auction items with the information provided by the seller and work hard to the best of our ability to make sure things are clear and understood.
When I get my invoice after I’ve won an item, when and who do I pay?
You will get an invoice immediately following the Auction end. You can also access invoices from your account under ‘BILLING’. You are required to pay the Auction within 7 days. You will be able to pay online right from the invoice. You can also pay by email transfer, wire transfer or pay at our location when picking up your item(s) by credit card, debit or cash.
How long is the auction open for bidding?
Auctions generally begin on a Tuesday and ends on a Thursday evening. Please check website for the exact start and end time and date.
How do I find an item that I am looking for?
We have organized our online auction to make it easy to search a particular item. There is a list of categories you can search through or you can also use the search bar to put in key words.